Welcome to Stylaque’s FAQ section! We’re here to help you navigate our affordable fashion world with ease. Below you’ll find answers to our most common questions about our trendy dresses, tops, and skirts.

About Our Products

What types of clothing does Stylaque specialise in?
We specialise in women’s fashion that makes a statement without breaking the bank! Our carefully curated collections include:
  • Bodycon dresses with plunge necklines
  • Flowing maxi dresses
  • Flattering midi dresses with ruching details
  • Playful mini dresses
  • Statement skirts
  • Easy-to-style tops and t-shirts
Each piece combines runway-inspired details with wearable practicality.
Are your sizes true to standard sizing?
Our sizes follow standard UK sizing. For the perfect fit, we recommend checking our detailed size guide (available on each product page). Our bodycon dresses tend to run slightly snug for that signature look, while our maxi and midi dresses offer more relaxed fits.
How often do you release new collections?
We refresh our collections seasonally to keep you on-trend! Sign up for our newsletter to be the first to know about new arrivals and limited-time offers.

Ordering & Payment

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through our encrypted checkout system.
Is there a minimum order value?
No minimum order value! However, orders over £50 qualify for free shipping via EMS.
Can I modify or cancel my order after placing it?
We process orders quickly to get your fashion to you ASAP! If you need to modify or cancel, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered processing.

Shipping & Delivery

Where do you ship to?
We ship globally! However, we currently cannot deliver to some remote areas in Asia and other locations. During checkout, our system will automatically check if we can deliver to your address.
What are my shipping options?
We offer two shipping methods:
  • Standard Shipping (£12.95): via DHL or FedEx (10-15 days after dispatch)
  • Free Shipping: via EMS for orders over £50 (15-25 days after dispatch)
Please allow 1-2 business days for order processing before dispatch.
How can I track my order?
Once your order is dispatched, you’ll receive a confirmation email with tracking information. You can track your package directly through the carrier’s website using your tracking number.

Returns & Exchanges

What’s your return policy?
We want you to love your Stylaque pieces! You may return unworn, unwashed items with original tags attached within 15 days of receipt for a refund (minus original shipping costs). Sale items are final sale.
How do I initiate a return?
Email [email protected] with your order number and the items you wish to return. We’ll provide return instructions. Please note return shipping costs are the customer’s responsibility unless the item is faulty.
How long do refunds take to process?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.

Contact & Support

How can I contact customer service?
Our friendly team is always happy to help! Email us at [email protected] with any questions about our products, orders, or returns. We typically respond within 24 hours during business days.
What are your business hours?
Our London-based team is available Monday-Friday, 9:00 AM – 5:00 PM GMT. Emails received outside these hours will be answered the next business day.

Still have questions? Don’t hesitate to reach out to our customer care team at [email protected]. We’re here to help you look fabulous without the fuss!